Dear Alan,

You've sold models that unfortunately can't be produced. Our apologies for the fact that our validation software did not catch this earlier.

The following models have been rejected:

- WHALE in White Strong & Flexible: Thin walls : min thickness is 1.46 mm - big parts rules 
/model/edit/593084/


See the attachment(s) for further explanation! This image has only been checked on a few points so there can be more thin walls in more places than indicated.

Please check if it is possible to fix the the mentioned flaws in the file. At the moment this/these model/s is/are not printable with the available techniques. Bear in mind that it has no use to send us the remodeled files, you have to re-upload yourself.

Useful tutorial on fixing STL's: http://www.shapeways.com/tutorials/fixing-non-manifold-models.

The minimum wall thickness for our different materials are:

White Strong & Flexible = 0.7 mm But we advise you to use at least 1 or 2 mm, depending on the size of the area.
White, Transparent & Black detail = 1 mm
Cream Robust = 1 mm
Stainless Steel = 3 mm
Full Color Sandstone = 3 mm
Milky White Matte Glass = 3 mm
Alumide = 0.8 mm
Silver = 0.6 mm
Frosted Detail = 0.5 mm
Frosted Ultra Detail = 0.3 mm
Glazed Ceramics = 3 mm


Kind regards,

The Shapeways Service Team
Ralph, Maartje, Kevin, Christel, Joost, Michon, Mitchell and Gary
service@shapeways.com

Shapeways
Passionate about creating
www.shapeways.com


I was dumbfounded when I saw this email today.. so i re-ordered it immediately and it says my model will be shipped on or before 21th of June...